Frequently Asked Questions

1. Do you do data recovery?
2. If you do data recovery, why should I trust you with my hard drive?
3. Do you do your data recovery services in a clean room?
4. Can you replace heads?
5. Do you give free quotes?
6. How much will your services cost me if I cannot get my data back?
7. I am not sure whether I should send my hard drive in for data recovery. Do you have software I can download and use so I can try to check the problem for myself?
8. I want to know how I can protect my computer from crashes, from errors, from hacking and all those problems that can cause my hardware to fail. Can you help me?

1. Do you do data recovery?
The simple answer to this simple question is, "Yes, we do."

2. If you do data recovery, why should I trust you with my hard drive?
It is natural to worry about the safety of your hard drive when you entrust it to strangers, even those who claim to be professional tech people specializing in data recovery. Once your hard drive passes through hands not your own, you would never know just what would happen to your data once your hard drive returns to you. This is especially true if you have sensitive files and personal information stored in your hard drive.

If you are seeking data recovery services, you would want to make sure that the person or company you are engaging to do the work for you is someone who does specialize in data recovery as opposed to a mere technician who calls him/herself as a ?jack of all trades.? Of course, you may think that there is nothing wrong with hiring such a technician, but in doing so, you are not really sure that you will be able to recover any data from your hard drive at all.

You see, not all hard drive failures are created equal. If your hard drive problem is the result of a simple software error, then you can use programs that will help you recover your data for you. You do not even have to hire a technician for that; you can do it by yourself. But more often than not, hardware failures go beyond than just being software errors. If a hard drive error is misdiagnosed as a simple software error and you run recovery programs in an attempt to extract lost data, you may end up making the problem worse.

If you want something done right, you should take it to the experts to make sure that it is indeed done right. In the art of recovering data, it is best to take your problems to someone who is qualified and experienced in solving your problem. Not only is the cost comparable to starting at the shop, but your odds of successful data recovery are significantly higher. It is even higher the less your hard drive is touched. Besides, your ?jack-of-all-trades? technician would be sending it off to an expert if he/she cannot solve your problem anyhow. Why pay the middleman when you can go direct?

In secure data recovery, we are the experts. We guarantee that we can extract lost data from your damaged hard drive. It does not matter what kind of hard drive you are using or what operating system. If it is a crashed hard drive and you want your data recovered from it, we are the people you need.

3. Do you do your data recovery services in a clean room?
Yes, we do. In fact, all computer shops that claim to do secure data recovery should do their work in a clean room. If they do not say ?yes? immediately to this question, then you should doubt the quality of their services right on.

It is essential that a hard drive is opened and worked upon in a dust-free environment. A small amount of dust can make your hard drive useless. This is exactly why hard drives are always packaged in vacuum-sealed containers: to prevent dust from touching any part of it. If the shop you are dealing with for your data recovery needs does not have a clean room, you had better shop around for alternatives.

4. Can you replace heads?
Head replacements are among the most difficult hard drive recovery procedures ever. That is also the reason why they cost a bit more. They should also be performed only by people who are competent and experienced in this task. If the person is not that experienced in head replacements, the chances of failure are quite high.

We can replace heads. We are experienced and competent in this task and we can guarantee that we can do it successfully for you.

5. Do you give free quotes?
Yes, we do. In fact, it is standard practice among companies in our sector of the computer industry to give our quotes for free. If you get charged for a quote by a computer shop, move on to the next one. Serious shops that want to do real business give their quotes for free.

If you have a question about costs, do not hesitate to ask. Just tell the person from the shop whom you are talking with what happened to your hard drive and what symptoms it is showing. The tech person you are talking to should be able to give you a good idea on what is wrong with your hard drive, what will be done to recover your data, the chances of success with recovering the data and the cost involved. If you do not know exactly what happened to your hard drive, you should be able to send it for the shop for an initial look-at without any cost.

6. How much will your services cost me if I cannot get my data back?
It should not cost you a penny if you did not get any data recovered despite the efforts made by the people at the shop. In fact, you should be wary of computer shops that charge ?attempt? fees ? more often than not; they do not know what they are doing at all.

This is actually how some computer shops make their money. They lure customers into hiring them by offering them low prices for their data recovery services. If they cannot do anything about it ? and most of the time they cannot ? they charge their clients with ?attempt? fees despite their being unsuccessful with the task.

If you encounter a shop that does this, walk away. It is almost like the shop is advertising that they cannot do the work you want done. There are other, more competent shops out there that can do the job for you and would not charge you a dime if they fail to recover any data from your hard drive successfully.

7. I am not sure whether I should send my hard drive in for data recovery. Do you have software I can download and use so I can try to check the problem for myself?
We have a wide range of software that you can try out at our free software page. Please check it out to see what you can use.

8. I want to know how I can protect my computer from crashes, from errors, from hacking and all those problems that can cause my hardware to fail. Can you help me?
We definitely can. Just visit our solutions center to see what fixes and prevention measures you can use to protect your computer and yourself. You can also visit our free software downloads page, which contains a wide array of software for optimizing computer operations, for protection against viruses and malware, for tweaking your computer system and many others.